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OUR BOOKING POLICY

FIRST COME, FIRST PAY, WILL GET THE DAY!

At Jackie's Events & Catering, we operate on a first come, first pay basis—your date is only secured once a retainer is received.

We accept bookings up to a year in advance.
A nonrefundable retainer fee of $250.00 is required to secure your event date. This retainer is not a deposit but a fee to reserve our services and cover administrative costs. It is earned upon payment and will be applied to your total balance.
A 50% nonrefundable deposit is required on all orders and is due four weeks prior to your special event.
The remaining balance is due two weeks prior to your special event.
A 6% sales tax and 18% service fee will be added to all catered orders.
All last-minute orders must be paid in full by the invoice date or will be automatically canceled 24 hours after the invoice due date and time issued.

OUR PAYMENT POLICY

1️⃣ Nonrefundable Retainer Fee: A $250 nonrefundable retainer fee is required to secure your event date. This fee is separate from the deposit and is not a prepayment for services. It will, however, be applied to your total balance.

2️⃣ Nonrefundable Deposit: A 50% nonrefundable deposit is required on all orders and is due four weeks prior to your event. This deposit covers preparation costs and ensures our availability for your event.

3️⃣ Final Payment: The remaining balance is due two weeks prior to your event. Orders not paid in full by this deadline will be canceled, and all previous payments will be forfeited.

4️⃣ No Refunds & No Chargebacks:

All payments, including the retainer and deposit, are nonrefundable and nontransferable. If you need to cancel, you may be eligible for a credit that can be applied toward a future event. The credit amount will be determined based on the timing of the cancellation and must be used within one year from the original cancellation date. Any unused credit will expire after one year.
By booking with us, you agree that all payments are final and waive any right to dispute charges through your bank or credit card provider. If a chargeback is filed, legal action may be pursued, and the client will be responsible for all associated fees.

Drop-Off vs. Staffed Catering Services

Drop-Off Catering:

🚗 Delivery Fee: $10-$25 (Depending on location)
💰 Service Fee: 18% (applies to all catering orders)
📌 Sales Tax: 6% (applied to all orders)
➡️ No setup or staffing included – just delicious food delivered to your event!

Staffed Catering Service:

✅ Buffet Service: $60 per hour per server (assisting guests, replenishing food, and keeping the buffet neat and organized)
✅ Full-Service Plated Meals: $75 per hour per server (serving individual plates to guests, clearing tables, and providing full-service dining assistance)

Luxe Table Setup Rental Package

Elevate your event with a luxury table setup designed for both style and functionality. Our package includes premium food and drink displays, elegant lighting, and warming elements to create an unforgettable dining experience.

Package Includes:

✔ 2 Tabletop Fire Pits (adds ambiance and luxury)
✔ 2 Drink Dispensers (elegant stylish design)
✔ 3 Luxury Food Displays (assorted stands, risers, and food displays for a stunning presentation)
✔ 2 Heating Lamps (to keep food warm)
✔ Styling of the Display

💰 Total Package Price: $375

PLEASE NOTE: For a Luxury Table Setup Rental Package where we drop off, set up, and return later to retrieve without staying to serve.

Additional Fees:

Minimum of 3 hours per staffed event (Our staffed service includes professional servers at $60 per hour, with a minimum of 3 hours per server. This covers setting up the buffet or dining area, serving guests, and maintaining the food station throughout the event.)
Setup & Breakdown: $150+ fee that covers the additional labor involved in unloading equipment, organizing the setup, and ensuring a complete breakdown and cleanup beyond what servers typically handle. This ensures a smooth and efficient experience before, during, and after your event.
Luxe Table Setup Rental Package: $375 & up
➕ Additional Fire Pit – $50 each
➕ Extra Drink Dispenser – $25 each
➕ More Luxury Food Displays – $40+ per piece
➕ Custom Floral or Candle Arrangements – Inquire for pricing
Holiday & Peak Date Rates: +10-20% surcharge
Travel Fees: May apply outside Metro Detroit
💳 Payment Methods: We accept all major credit/debit cards & CashApp. Payment Plans are available. No refunds.